Error: Please enable cookies to log in to myCHART.

North Oaks Health System is pleased to offer you access to your health information via a Web-based application called myCHART.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication – North Oaks Health System will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - myCHART may offer links to related medical Web sites not managed by North Oaks Health System. These Web site link(s) are for a patient’s informational purposes only. North Oaks Health System does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

E-mail Privacy - Patients who are users of myCHART should be aware that they will be notified via e-mail when there is new medical information to be viewed on myCHART. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing myCHART may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the North Oaks Health System staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on myCHART will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on myCHART as is given to medical information stored by North Oaks Health System in any other medium. North Oaks Health System is committed to protecting the confidentiality of your medical information. We limit North Oaks Health System employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses myCHART. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, myCHART must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal. Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to North Oaks Health System by viewing the digital certificate. This certificate verifies the connection between the North Oaks Health System server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a myCHART user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.

Use of Third-Party Services - You may choose to use other services provided by third parties in conjunction with your use of North Oaks myCHART. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor North Oaks Health System have control over the contents of these services, and neither Epic nor North Oaks Health System accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of North Oaks myCHART, you do so entirely at your own risk and are subject to the terms and conditions of use for such services.